ITIL Service Transition needs to have trusted and effective controls and disciplines for it to work seamlessly throughout the service lifecycle. Having a vigilant control over all of the aspects concerning the release of a service change would minimize inevitable unauthorized changes from other operations.
Ensure roles and responsibilities are well defined
It's hard to work around and not know what role to fill in a service lifecycle. As Service Transition aims to deliver service changes as effectively as they could, it is necessary to have each and every roles and responsibilities clear and deftly stated on each team members.
Having a well defined work guide would minimize procrastination and confusion, and in turn enable the team members to deliver their required services more efficiently.
Assign people to each role and maintain the assignment in the Service Knowledge System (SKMS)
To be on top of things, try to evaluate the people on your team and see who fits the best role in the Service Transition process. As you group them into their IT skill, do make sure that you keep a record of their responsibilities and roles through the Service Knowledge System (SKMS) or the Configuration Managemene System (CMS).
This information would be handy as the Service Transition process takes on, and management owners would be able to isolate the blame and the people responsible for failure of the delivery of service.
Implement integrated incident, problem, change, Configuration Management processes with service level management
To have a better grasp of the various service operation in a service lifecycle, it would be advisable to have overall integration across the Service Transition process. Doing this would enable service managers to measure the quality of these changes and service fluctuations, and in turn help in the advancement of the delivery of services.
Ensure that the services can be managed, operated and supported in accordance with the requirements specified within the Service Design
Before releasing any changes in a service operation, it is necessary that the Service Transition managers are fully aware that the planned changes are in accordance with the required principles of the Service Design, and it does not overstep any constraints within the agreed policies.
Ensure that only competent staff can implement changes
ITIL Service Transition requires fully competent staff members. As the process of deploying service changes within a business operation is tricky enough, it is necessary that the people tasked to handle the release of a service change should be duly trained within the innerworkings of an ITIL service lifecycle.
Perform configuration audits and process audits to identify configuration discrepancies
To maintain the quality of service within any operation, it is necessary to check and re check the various functions and service levels of the company. ITIL Service Transition should regularly perfrom configuration audits and process audits to isolate the probable problem areas of the service and take a proactive solution to prevent any permanent damage for the service operation.
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