Knowledge is an important tool in overcoming any process or action.
Without it, it will be harder to manipulate control and manage the completion of a project. ITIL serves as a great example of how ample knowledge can drive humble visions into greater realities.
As ITIL is stocked with various information and better practices generated from successful businesses, it also serves as a great guide on building a competent IT division.
ITIL Service Transition requires a solid content of knowledge and detailed reports from various service operations for it to work more efficiently and effectively.
Provide easy access, presentation tools and reporting tools for SKMS and CMS
A request for change, or a deployment of a service change would be handled so much easier if there is an ample stock of knowledge filed and in order in SKMS and CMS. Inevitable questions and queries can be readily answered just by looking through old service reports and operation details provided in the knowledge database.
Provide quality user interfaces and tools to the SKMS and CMS for different people and roles
Service Transition should provide quality user interfaces and tools for both the SKMS and CMS for every one involved in the service process.
Summarize and publish the predicted and unpredicted effects of change, deviations from actual versus predicted capability and performance together with the risk profile
A summary of performance notes on the various levels of Service Transition would provide team members the wisdom of undertaking the service change deployments with greater care and thought.
Ensure Service Asset and Configuration Management information is accurate to trigger approval approval and notification transactions
ITIL Service Transition should make sure that the information that they're getting from both the Service Asset and the Configuration Management is accurate, as to avoid any chances of crippling failures.
Provide knowledge, information and data for deployment, service desk, operations and support teams to resolve incidents and errors
Knowledge should be available to every level of service operation members. This free flowing and steady stream of information would help avoid that chances of repeating past mistakes and would be a great guide for all service levels.
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