For any important adjustments in life to come into play, it is necessary to maintain a leverage of change, a bridge of some sort to make any changes manageable and smooth for all parties at hand.
Just like in the Information Technology Infrastructure Library (ITIL), the recurring changes in the main services processes need a certain structure that would focus solely on the adaptation and management of changes in the successful delivery of service design towards service operation. ITIL service transition aims to ensure that certain modifications in the service design are usable by its customers.
ITIL service transition is critical in guaranteeing that the service operation works seamlessly, because if by chance certain elements are neglected, the delivery of service demands will fail.
Like in any operation, it is best to stay proactive, and make sure that each processes and services are working efficiently, to best save the company from spending failed projects.
The key principles of service transition are as follows:
Fully understanding all services, utilities and warranties
It’s essential to know everything concerning about a service, right down to its purpose and goals, and the limitations it will present. By doing this, it would be easier to know how the applications would fit better with the business and the IT provider.
Establishing a formal policy and common framework for implementation all changes
This guarantees that the planned design and changes complies with the prior agreement between business owners and operators.
Supporting knowledge transfer, decision support and re-use of processes and other elements
Service transition will run more smoothly if all affected parties are subject to detailed information of the changes in the various services of the business.
Anticipating “course corrections”
To be on your toes, and be fully aware of impending changes and problems that can happen within the adjustments service design and service operation is pivotal for service transition to work properly.
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