ITIL Service Transition – Implementing all Changes to Services though Service Transition

In order to maintain the changes and control implementations of ITIL Service Transition, it is best observed that managing controls and changes should be exclusively done by Change Management.

Service Transition would be more effective and efficient if there is only one source that handles the changes that occurs in a service lifecyle.


The definition of change is clearly stated

In order for an effective Service Transition to take place, it is necessary to know what constitute a change in a service. Once the definition of change is explained and clearly defined, it would be easier for the Service Transition operators to handle and make the right changes in a service.


Internal and external changes are explained

Now that the definition of change is known, it is now imperative that the categories and the various set of changes are explained. Knowing whether the change occuring is an internal or external change in the service would better determine how to handle the Service Transition process.


Changes are justified through the development of a clear Business Case

Any sort of changes done through the Service Transition phase should be synchronized with the developments of the company. The service changes should benefit the business in more ways than one.


Changes to services are defined in a Service Design Package

The presumed changes are clearly defined as early in the structure of the Service Design Package, as this would serve as a great guide to compare against the actual change that will take place in the Service Transition process.


Change Management process may be needed to be standardized and enforced

Service Transition can work more efficiently and effectively when its controls are clearly defined, thus Change Management should be properly acknowledged and enforced throughout the service lifecycle.


Management commitment to enforcing the process is essential

To assure the client and the stakholders that their efforts are not in vain, complete management commitment is essential in enforcing the Service Transition process. Vigilant and transparent eagerness to do the work, as stated in the policy would greatly benefit the efficiency of the process.


Configuration auditing aims to identify unauthorized changes

Having a particular source for Change Management in the Service Transition process would likely eliminate the chances of incidents of unauthorized changes in the service lifecycle.


Do not accept late requests for changes

To avoid taking on more than the service can handle, it is best to avoid late request for changes, especially seeing that it would be difficult to achieve a seamless Service Transition this way.